The Terms and Conditions shall apply to all contracts for the purchase of goods by you from us the seller to the exclusion of all other terms and conditions which you may purport to apply under any sales offer or purchase order. These terms and conditions supersede all previous agreements and understandings between the parties. Any amendment to the terms and conditions will only be effective if signed by a director of Gia London Fashion Ltd.

Gia London is committed to providing you with terms and conditions of sale which are easy to understand and which are fair to you. Your statutory rights are not affected by anything contained in these terms and conditions.

1.0 DEFINITIONS
"We/us" means Gia London, the seller of the goods.

"You" means the customer acting as a consumer.

"Courier" means any such fulfillment courier as we may choose to use.

"Delivery date" means the date specified by us, the seller, when the goods are to be delivered, however time is not of the essence of this contract.

"Goods" means the items which you agree to buy from us, the seller.

2.0 SHIPPING
UK, Free (allow 5-7 days for delivery)

UK, Next Day Delivery £9.95 (orders must be placed before 12pm)

Worldwide Delivery £14.95 (Delivery costs for international orders do not include duty and custom charges)

The cost of delivery will be as stated on the website at the time of order. We ship all orders via Royal Mail or Courier Service, who operate a Monday to Friday service between 9am - 5pm.

Please note during busy periods such as seasonal sales and Christmas, shipping may take longer.

2.1 NEXT DAY DELIVERY SERVICE
If your order, using our London Next Day Delivery Service, is received before 12.00pm on any weekday except Friday, we will aim to deliver the goods the next day to the address you have supplied us. The cost of delivery will be as stated on the website at the time of order. As we are using a third party courier, we will endeavor to do our best but we cannot guarantee next day delivery and therefore time is not of the essence of this contract.

2.2 DELIVERY PROMOTIONS
Delivery promotions apply to standard shipping charges only. Free shipping applies to all orders being shipped to the UK via our standard delivery service (5 - 7 working days). Free shipping does not apply to Next Day delivery service.

2.3 SIGNING FOR YOUR ORDER
Please note that all orders are sealed at our Studio and packages should under NO CIRCUMSTANCES be signed for if the seals are broken or the packaging is damaged upon arrival; if this does occur please contact our shop@gia-london.com

If for any reason you feel that there is a discrepancy with your order upon arrival, please contact customer services on 0208 245 5226 within 24 hours and ensure you retain all original packaging.

3.0 CUSTOMS & DUTY
Please note that recipients outside the EU will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis; this is managed by our carriers Royal Mail or Courier service on a 'pay on delivery' basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is also responsible for providing any information required by customs to ensure the goods are cleared. Please note that we are unable to refund any duty paid on any items returned to us either faulty or unsuitable as this is a contract between the purchaser and own country Customs & Excise.

4.0 REFUNDS & EXCHANGES
We offer a full refund on all online purchases returned in the condition in which they were sold within 7 days, and offer an exchange on all garments returned within 14 days.

Please note that we can only exchange the same items for a different colour or size, if a different item is required a separate order will have to be made.